return-policy

Armor Store Return Policy

At Armor Store, we are committed to providing you with the highest quality protective gear. We understand that sometimes a product may not be exactly what you need. Please read our return policy carefully to ensure a smooth return process.

1. Eligibility for Returns

  • Timeframe: You may return most new, unused items within 15 days of the original purchase date.

  • Condition: Items must be returned in their original, unblemished condition, with all tags, labels, and original packaging intact. The original box must also be present. Any signs of wear, damage, or alteration will result in the refusal of the return.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return unless they are proven defective upon arrival:

  • Custom-made or personalized armor.

  • Items marked as "Final Sale," "Clearance," or similar.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Before shipping any item back, please contact our customer service team at [info@armor-store.com/+971 54 289 8667] to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may experience delays or be rejected.

  2. Packaging: Securely package the item(s) in their original packaging, along with all accessories, manuals, and documentation.

  3. Labeling: Clearly write the RMA number on the outside of the package.

  4. Shipping: Ship the item(s) to the address provided with your RMA number. We recommend using a trackable shipping method with insurance, as we are not responsible for lost or damaged return shipments.

    • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective.

4. Refunds

  • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

  • Original shipping charges are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process for the original item and place a new order for the desired item. This ensures the fastest delivery of your new product.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately (within 48 hours of delivery) at [Insert Customer Service Email/Phone Number Here] with detailed information and photographic evidence of the damage or defect. We will work with you to arrange a replacement or refund, and we will cover the return shipping costs for proven damaged or defective items.